CSAT / NPS SURVEY + WIN-BACK KIT
Score real satisfaction, then route the right honest follow-up - opt-in only.
Service or course. We email you within 24h after checkout to begin.
It does not send messages or collect the survey - it scores the responses you supply and plans the follow-ups; you collect and send. It requires a logged opt-in to already exist and is not proof of consent. No revenue, score-improvement, or customers-won-back figure is promised, and it is not legal advice.
Local businesses guess at how their customers feel. This kit lets you run the satisfaction survey for them properly: score the responses the standard, transparent way, then route the right honest follow-up to each person. Unhappy customers get a private fix, happy ones get a thank-you, the middle gets a gentle nudge, and lapsed ones get a fair win-back.
Built for a solo operator with no coding. The tool, survey_engine.py, does the scoring and the routing; you collect the responses and send the messages. Everything is opt-in-only and sits behind guardrails that refuse review-gating, so the work stays clean and the business stays trustworthy.
What you get
- survey_engine.py scoring toolScores NPS (percent promoters minus percent detractors) or CSAT (top-2-box) the standard, transparent way, with every underlying count shown so the math is auditable.
- Score-routed follow-up plannerFrom each respondent's score it plans the right next step: private recovery for the unhappy, thanks for the happy, a nudge for the middling, and win-back for the lapsed.
- Opt-in-first guardrailsNo opt-in means no message; every message carries a STOP line, opt-outs are honoured forever, and cooldown and quiet-hours rules are built in.
- Anti-gating protectionThe engine refuses to run on review-gating, pay-for-review, or pressure wording, so the recovery note is always a genuine private fix and never a disguised review gate.
- Ready survey templatesCSAT and NPS survey templates for SMS, email, and print, so you can stand up the survey for any local business fast.
- Five sector follow-up setsFive ready-written follow-up sets by sector, so the recovery, thanks, nudge, and win-back messages already fit common local trades.
- Full delivery kitThe SOP, prospect check, format guides, outreach scripts, a GDPR and review-law compliance checklist, and the client paperwork to run this as a real service.
Everything in the kit
- survey_engine.py: scores NPS or CSAT with every count shown, then plans score-routed follow-ups per respondent
- Opt-in-first design: no opt-in means no message, STOP in every message, opt-outs honoured forever, plus cooldown and quiet hours
- Anti-gating guardrails that refuse review-gating, pay-for-review, and pressure wording
- Ready CSAT and NPS survey templates for SMS, email, and print
- Five ready follow-up sets by sector (recovery, thanks, nudge, win-back)
- Full delivery business: SOP, prospect check, format guides, outreach, GDPR/review-law checklist, and paperwork
Who it is for and how you run it
- A solo operator selling a customer-satisfaction service to local businesses, no coding needed
- You collect the responses and send the messages; the tool scores and plans the rest
- Works for any sector with a logged opt-in audience already in place
- The included script runs locally on your own machine, as-is
Honest limits
- It does not send messages or collect the survey: it scores the responses you supply and plans the follow-ups, then you collect and send
- It requires a logged opt-in to already exist and is not itself proof of consent
- No revenue, score-improvement, or customers-won-back figure is promised
- It is not legal advice; the compliance checklist is a practical baseline and review and consent law varies by country
- The included script is as-is and runs locally; it holds no login, token, or contact list
Right for you if…
- You run or want to run a customer-satisfaction service for local businesses and need a tool that scores CSAT or NPS the standard, transparent way with every count shown.
- You want follow-ups routed by score - private recovery for unhappy, thanks for happy, a nudge for middling, win-back for lapsed - instead of one blanket message to everyone.
- You care about opt-in-only messaging with STOP in every message, honored opt-outs, cooldowns, and quiet hours built in by default.
- You want a full delivery business included: SOP, prospect check, survey templates, sector follow-up sets, outreach, and a GDPR/review-law compliance checklist.
Probably skip it if…
- Skip it if you expected software that sends the messages or collects the survey for you - it scores the responses you supply and plans follow-ups, but you collect and send.
- Skip it if you do not already have a logged opt-in for your contacts - this kit requires consent to exist and is not itself proof of consent.
- Skip it if you want review-gating, pay-for-review, or pressure tactics, or guaranteed revenue or win-back numbers - it refuses gating, promises no figures, and is not legal advice.
Questions
Does this send the surveys and follow-ups for me?
No. It scores the responses you supply and plans the right follow-up for each person. You collect the survey responses and send every message yourself through your own tools, which keeps you in control and keeps the work compliant.
Is this a way to get more five-star reviews?
No, and it actively refuses to be. The engine will not run on review-gating, pay-for-review, or pressure wording. The recovery note for an unhappy customer is a genuine private fix, never a hidden review gate. That is deliberate and protects the business's reputation.
What is your refund policy?
There is a fair 48-hour refund. If the kit is not what you expected, ask within 48 hours of purchase and you get your money back. We would rather you be happy than hold a sale you regret.
How is it delivered and do I get updates?
You receive the full kit on purchase: the survey_engine.py tool, the survey and follow-up templates, the SOP, the checklists, and the paperwork. You also get free updates to the kit, so improvements and template additions reach you at no extra cost.
Stand up an honest, opt-in-only satisfaction service for local businesses, with a fair 48-hour refund if it is not for you.
Buy for $9.70